Terms & Conditions – BhaskarChai.com

Welcome to BhaskarChai.com, operated by Bhaskar Trading Company, located at:
73, Shree Ram Vihar, Kalwar Road, Govindpura, Jaipur – 302012, Rajasthan, India.

By accessing or using our website, you agree to be bound by the following Terms & Conditions.
Please read them carefully before placing an order or using our services.

1. General Information

This website is owned and operated by Bhaskar Trading Company (“we”, “our”, “us”).
Throughout the site, the terms “you”, “user”, “customer” refer to anyone accessing or purchasing from the website.

By using this website, you:

  • Accept these Terms & Conditions

  • Agree to follow all applicable laws of India

  • Confirm that you are at least 18 years old or using the site under adult supervision

2. Use of Website

You may use BhaskarChai.com for:

  • Browsing products

  • Placing orders

  • Accessing account information

  • Contacting customer support

You agree NOT to:

  • Use the site for illegal or fraudulent activity

  • Attempt to hack, damage, or interfere with the website’s operations

  • Copy or misuse any content, images, or product details

  • Create multiple fake accounts or misuse discounts/offers

3. Product Information

We make every possible effort to provide:

  • Accurate descriptions

  • Real product images

  • Correct pricing

  • Updated stock availability

However, slight variations may occur due to packaging changes, lighting, or updates by manufacturers.

All tea-related items on BhaskarChai.com are food products and therefore follow strict hygiene and safety standards.

4. Pricing & Payment

  • All prices are listed in Indian Rupees (INR).

  • Prices may change without prior notice due to market conditions.

  • Your order will be billed at the price shown at checkout.

  • We accept various secure payment methods (UPI, cards, net banking, wallets, COD where available).

  • In case of price errors or technical issues, we reserve the right to cancel or modify the order with proper notification.

5. Shipping & Delivery

Shipping is available across India.

  • Free Shipping on orders above ₹500

  • Processing time: 1–2 business days

  • Delivery time:

    • Rajasthan: 1–3 days

    • Rest of India: 3–7 days

Delays may occur due to courier issues, weather, festivals, or government restrictions.

Once shipped, a tracking number will be provided.

6. Returns, Replacements & Refunds

Since we sell food products, returns are NOT accepted unless:

  • The product arrives damaged

  • The product is incorrect

  • The product packaging is tampered

To qualify for a replacement/refund:

  • Report issue within 24–48 hours of delivery

  • Provide photos/videos of the product and packaging

  • Refunds (if approved) will be processed within 5–7 business days

Full details are available in our Return & Refund Policy.

7. Order Cancellation

Orders can be cancelled only if:

  • They have not been processed or shipped yet

Once shipped, orders cannot be cancelled.

We may cancel an order due to:

  • Stock unavailability

  • Payment failure

  • Incorrect address

  • Fraudulent activity

Customers will be notified in such cases.

8. Account Responsibility

If you create an account on BhaskarChai.com, you are responsible for:

  • Maintaining confidentiality of your login details

  • Ensuring the accuracy of your personal information

  • All activities performed under your account

We reserve the right to suspend or delete accounts involved in misuse or suspicious activity.

9. Intellectual Property Rights

All content on BhaskarChai.com—including:

  • Logos

  • Product images

  • Text and descriptions

  • Graphics

  • Website design

  • Brand elements (Bhaskar Chai ©)

—is the intellectual property of Bhaskar Trading Company.

You may not:

  • Copy

  • Modify

  • Distribute

  • Reuse

  • Sell

  • Reproduce

any content without written permission.

10. Limitation of Liability

Bhaskar Chai is not responsible for:

  • Delays caused by courier companies

  • Incorrect delivery due to wrong address entered by customer

  • Damage after delivery

  • Misuse or allergic reactions; customers must read ingredients before use

Our maximum liability, under any circumstance, will be limited to the order amount paid.

11. Privacy & Data Protection

Your personal information is protected and used only for:

  • Order processing

  • Delivery updates

  • Customer support

  • Account management

We do NOT sell, trade, or misuse your data.
Full details available in our Privacy Policy.

12. Third-Party Services

We may use third-party services like:

  • Courier partners

  • Payment gateways

  • Tracking systems

These services have their own policies, and we are not responsible for their errors, delays, or failures.

13. Changes to Terms & Conditions

We may update or modify these Terms at any time.
Updated versions will be posted on this page.
By continuing to use the website, you accept the updated Terms.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of Jaipur, Rajasthan courts only.

15. Contact Information

For any queries regarding these Terms, please reach us at:

📞 +91-9828699080
📧 [email protected]
🌐 BhaskarChai.com